FAQ

If I buy Ozempic online will I get problems with customs? 

Buying Ozempic online has never been easier than with us! We don’t ask you annoying personal questions or interfere with your privacy. Simply select the medication you desire and checkout. In the very rare event that your order will get seized by customs we provide a no-questions asked free reship policy.

Why did my credit card payment get declined? 

We advise you to call your card issuer for pre-approval of foreign transactions prior to completing your payment if using a Visa, Mastercard or Amex card. If your payment still gets declined, we strongly recommend you to select crypto currency (bitcoin) as payment option on checkout. Most of the time we also offer a hefty discount when paying with bitcoin, so keep an eye on our promotions 😉

Is my credit card information safe with you? 

Of course it is! Unlike many of our competitors, we do not store any of your personal information on our servers after your order has been processed. All transactions are processed by credibly financial institutions.

What are the shipping options available?

We provide free worldwide shipping with tracking numbers for orders over $200. US to US and UK to UK shipping fees may vary.

How can I track my shipment?

You can track your shipment using 17 Track. If you need more detailed information, please visit the respective postal carriers based on the suffix or prefix of your tracking number:

• SG suffix: Track your order at SingPost.
• IN suffix: Track your order at IndiaPost.
• CH suffix: Track your order at Swiss Post.
• FR suffix: Track your order at France Post, Asendia, or ParcelsApp.
• INAWABET prefix: Track your order at DHL India.

For specific regions:

• UK packages via Royal Mail: Visit Royal Mail.
• EU packages, or USA to USA: Check Asendia.
• UAE tracking number: Check SupremeInternationals.

What is the approximate shipping duration for Singapore method?

Shipments through Singapore may take approximately 2-4 weeks due to an additional step involved in the process. This method has a higher success rate in certain countries, which is why it’s our primary shipping solution.

When will I receive my tracking number?

Tracking numbers are generally sent within 2-14 business days and will become active shortly afterward.

What happens if my order doesn’t arrive?

We guarantee the delivery of all orders. If your order doesn’t appear to be arriving, we will either reship it or issue a refund. Please note that the broad delivery range is due to logistical components beyond our control.

Why do I see an error when trying to track my order?

Until the tracking information synchronizes online, you may encounter an error stating that the order is not found.

Will I receive updates on my order?

You will typically receive automatic email and SMS updates as your order progresses through its journey.

How long will it take to receive my order?

For shipments from Singapore to most countries, the estimated delivery time ranges between 10 to 30 days.

Within the EU and UK, deliveries typically take about 4 to 14 days, while within the US, it’s usually 4 to 21 days.

Please note:

Our couriers have advised that some packages might take between 2 to 4 business weeks to arrive, although the majority usually arrive sooner.

We’ve observed a recent delay in orders reaching their destinations, with some taking up to 2 to 4 weeks to arrive via our couriers. While shipping times are improving, we aim to keep you informed proactively.

Tracking numbers may take up to 2 weeks to register in the system. For the most accurate and updated information, please visit the official websites of the respective couriers (such as SingPost.com for SG suffix) or use 17track.net/en for tracking updates.

If your order seems to encounter issues beyond those mentioned here or exceeds 45 business days in transit, please don’t hesitate to create a support ticket for further assistance.

What products do you sell exactly? 

We specialise in weight loss medication, such as generic Ozempic, Wegovy, Semaglutide in tablet form, Mounjaro and other fat burning medication. Unlike other online pharmacies, we do not sell fakes or counterfeit products. You can be 100% sure to receive Ozempic or the generic version of Ozempic when ordering ozempic online with us! The generic version of Ozempic consists of the exact same ingredients but is cheaper and more affordable for you! Due to the high demand on buying Ozempic online you will most likely receive the generic version.

I have some other questions that haven’t been answered in your FAQ, what can I do? 

Fear not, we are always here to help! Contact our live support at the bottom right of this page, or email us and we will get back to you as soon as possible.